Communication is the key to finding manual processes, and it is important to find manual processes in order to automate these manual processes. Manual processes tend to be error prone and time consuming, as we illustrated with the various business scenarios. That's where automation, such as implementing a CI build and writing scripts to automate manual processes, comes in. Developers and QA can help develop automation scripts that can benefit many different departments, such as sales, marketing, and customer success. In this chapter, you have learned about the benefits of automation over manual processes and the value of open communication.
In the next chapter, we will learn about the basics of CI.