Real-life practices – stories from transformers
In this section, we will look at the terra firma of today once more and explore real-world stories. We will see what we can learn from reflecting on real cases using various mental models and the reasoning behind them.
Gerben Krehwinkel, Treant Group, The Netherlands
Gerben Krehwinkel is the IT director of the Dutch Treant group. This group operates hospitals and care homes in the northern part of the Netherlands. One crucial observation that Gerben made was that IT and the medical staff of the group didn’t speak the same language – they came from different planets. “We provided iPads for patient monitoring to nurses, but they were all sent back to IT. It didn’t work. But, no one explained exactly what it was that didn’t work. Hence, the only thing that IT did was reinstall the iPads and return them to the staff. If you don’t know what problem you’re fixing, you’re not...