Learning from Amazon Care
We live in a world that seems to be ever more reliant on technology. In fact, this chapter has been all about technology. In the previous sections, we explored various new technologies, the possibilities they bring, and their relevance in healthcare. But so far, we haven’t connected the dots to the health experience. All this technology doesn’t have any value if we don’t connect it in the right way: with the patient at center stage.
Patient-centric means that the patient is at the center of it all, surrounded by care, and able to access cures. We learned that this is the essence of the HeXagon, which we introduced in the first chapter, to model the health experience. HeX is provided through enabling and supporting relevant technologies such as telehealth in remote patient monitoring. In turn, telehealth, such as patient monitoring, is enabled through data technology and connectivity. Let’s explore HeX a bit further: