Richard Diver is a passionate technologist with over 10 years' experience in Enterprise level IT systems, having worked his way up from helpdesk to server team, consultant to architect, Richard has a worked on many large scale projects and gained a wide breadth of knowledge in technology, people, and process.

During his time at Microsoft, Richard developed technical content and training courses in Windows Server Performance, Sysinternals Tools, and Personal Productivity, delivering this to internal audiences and customers. He is currently working as an Enterprise Architect for Methods Consulting, a London based consultancy specializing in the Public Sector.

Richard has recently completed the review of the latest book by Mark Russinovich: Windows Sysinternals Administrator's Reference and completed the creation of an accompanying training course that is now being delivered by Microsoft Engineers to their Premier Customers.

Andy Trish is an ex-military man with two war medals He came into the IT world in 1999 and has since gained over 60 Microsoft Certified Professional qualifications in a whole variety of subjects and has recently written the questions and answers for some of the new Microsoft exams. He has held the title of Microsoft Most Valuable Professional (MVP) since 2008 and contributed to developing the Microsoft Partner Network.

Andy has presented at five Microsoft Worldwide Partner Conferences and a variety of other events globally.

He was the Founding Director of NCI Technologies, based in Cornwall, that won Microsoft OEM Hardware Reseller of the Year 2011 and was finalist for Microsoft Midmarket Provider of the Year 2011. He has grown the company to a staff of twenty-eight in just seven years.

Andy also co-authored Thinking of Maximising Your Investment as a Microsoft Partner? Ask the Smart Questions with Julie Simpson.