Microsoft System Center 2012 Service Manager Cookbook
Microsoft System Center 2012 Service Manager Cookbook
Overview of this book
Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.
"Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.
In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Free Chapter
ITSM Frameworks and Processes
Personalizing SCSM 2012 Administration
Configuring Service Level Agreements (SLAs)
Building the Configuration Management Database (CMDB)
Deploying Service Request Fulfillment
Working with Incident and Problem Management
Designing Change and Release Management
Implementing Security Roles
Reporting
Extending SCSM with Advanced Personalization
Automating Service Manager 2012
Community Extensions and Third-party Commercial SCSM Solutions
Useful Websites and Community Resources
Index
Customer Reviews