Seven-Winds Call Script Manager is a solution focused on the Incident management process and aimed at improving the initial incident logging and resolution process. Some of the major benefits include but are not limited to the following:
Reduce the time needed to register a call
Reduce the time to resolve a call
Reduce the skills required to operate call registration
Significantly improves consistency in call registration
Improves customer satisfaction
Self-customizable to your situation, visually aided, Visio like, script design tooling
Utilizes company knowledge base and makes real-time suggestions
The solution provides a custom form for the analyst to logically capture the initial call details as shown in the following screenshot:
Call Script Manager is a question based pre-incident form solution that is aligned with the natural incident logging process. The solution uses an agreed set of organization questions targeted at the initial diagnoses and logging of an incident. The solution is extended to the self-service portal for end users.