To illustrate, there are three main categorical ways to consume IT products and services. The first is in-house. In-house refers to a typical enterprise implementation, where the organization pays for ownership of all applicable resources. The enterprise also employs the required operations staff to operate the deployed solutions. In this model, the enterprise has complete and total control of IT governance.
The second, managed service provider (MSP), is an arrangement where the enterprise contracts with an outside service provider to provide and/or manage IT resources. In this model, the enterprise retains some level of IT governance control by negotiating and enforcing a binding contract known as a service level agreement. The enterprise also funds all the MSP incurred costs plus a mutually agreed to profit. This option can be cheaper than the traditional...