General troubleshooting and support for Logix
Automation problems have an odd way of occurring at the most inconvenient time, such as on Christmas Eve or your partner's birthday. Regardless of the timing, there is always a requirement to quickly resolve problems as they often translate to lost production time and lost revenue for the company that owns the process. Here are a few best practices for troubleshooting in the Logix platform:
Get familiar with Rockwell Automation knowledgebase. The issue you have encountered has most likely been encountered by someone else too. The Knowledgebase is a great first line of defense for solving a problem. If you don't have an account set up, you should create one before you need it at http://www.rockwellautomation.com/services/online-phone/techconnect.page.
Verify that you have an active Rockwell Automation support contract and keep your Rockwell Automation technical support information and authorization number handy. Rockwell Automation provides world...