Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt


Cloud computing has been accepted around the world and is increasingly being used for business and private purposes. Today, organizations are increasingly using the internet to do their jobs. The cloud allows them to avoid buying the necessary hardware and software, and with a very reasonable price, we rent all hardware and software and do their job, which enables them to reduce costs and flexibility in their work, and a faster performance.

As almost every household uses the internet today, it is so important for organizations to have their business or part of the business on the internet in order to be as popular and spacious as possible and to do the best they can. But cloud computing has not yet reached its climax, continues to evolve, and is trying to reduce security issues and increase the economic aspect in order to attract as many users as possible.

In the future, we can expect that cloud computing will encourage the development of more advanced technologies and how they will...