Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Appendix 1. Other Books You May Enjoy

If you enjoyed this book, you may be interested in these other books by Packt:

Implementing Oracle API Platform Cloud Service Andrew Bell, Sander Rensen, Luis Weir, Phil Wilkins

ISBN: 9781788478656

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  • See typical use cases of the Oracle API Cloud Service Platform
  • Design your own APIs using Apiary
  • Build and run microservices
  • Set up API gateways with the new API platform from Oracle
  • Customize developer portals
  • Configuration management
  • Implement Oauth 2.0 policies
  • Implement custom policies
  • Get a policy SDK overview
  • Transition from Oracle API Management 12c to the new Oracle API platform

Blockchain across Oracle Robert van Mölken

ISBN: 9781788474290

  • A full introduction to the Blockchain
  • How the Blockchain affects Oracle developers and customers
  • Core concepts including blocks, hashes, and chains, assets, transactions, and consensus
  • How to work with Oracle Cloud to implement a Blockchain Network
  • Design, develop, and run smart contracts on the Oracle Blockchain Cloud Service
  • Blockchain security and privacy for Oracle developers and clients
  • Public and private Blockchain decisions for Oracle architects and developers
  • Industry analysis across finance, governance, and healthcare sectors
  • Industry trends and the future of the Blockchain technology