Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals.

Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations.

Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.

Hung Huynh graduated from University of Oslo with a master's degree.

He started his career as a system developer, creating IT tools to aid the construction of residential buildings. He later moved to Oracle and started a long career with Service-Oriented Architecture (SOA). He used his deep knowledge of the whole Oracle Fusion Middleware stack to help many customers to achieve their visions.

At the time of writing this, Hung Huynh has moved to the energy sector. Hung Huynh has held key positions such as architect and project manager for Sysco Digital Utility Platform.

Hung Huynh is an advocate for the data-driven approach to IT solutions. He has translated The Dataleader's Manifesto into both Norwegian and Vietnamese.

If you're interested in becoming an author for Packt, please visit authors.packtpub.com and apply today. We have worked with thousands of developers and tech professionals, just like you, to help them share their insight with the global tech community. You can make a general application, apply for a specific hot topic that we are recruiting an author for, or submit your own idea.