The concept of ChatOps provides several benefits:
Everybody is aligned on an issue: It is difficult to manage a large volume of e-mails and track it until they are resolved.
Improved time to resolution: Agility of cross-functional teams improves through communication and deployment of bots for automated tasks, resulting in a lower resolution time.
Offers virtual organizations without the need for changing organization structures: Through ChatOps, we can virtually combine skilled people from various fields into a team regardless of their location.
Automation: One of the most important achievement is the integration of bots. They are our helpers who perform tasks as directed via programmed commands. This dramatically decreases time spent on an issue because functions such as content search, code deployment, and server reset can be easily assigned to bots.