The business trends that impact supply chains include:
Blurring of boundaries between industries—telecom, financial services, and retail
Contiguous multichannel shopping experience
Customer collaboration as a core competence in digital business
Store as the multichannel execution hub of a digital business
Digital workplaces of future with bring-your-own device, crowd-sourcing, and mobile workforce
Executing multichannel fulfillment for competitive differentiation
Focusing on customer-facing processes for business transformation
Growing use of predictive customer analytics and intelligence