The IT landscape of energy and utilities is becoming more and more digital. However, there is not yet a clear consensus on digital transformation objectives, such as the desire to embed customer experience at the heart of the business strategy and the need to deliver operational improvements.
Key drivers to smart energy services trends include the following:
Continued industry restructuring (demand side participation)
Fast-paced smart initiatives: smart grid technology and smart meter installations
Real-time grid analytics, digitization helping utilities interact with customers effectively and efficiently
Energy savings through online campaigns and electronic channels
Online customer interaction and social network collaboration
Analyzing the consumer's behavioral patterns and quickly addressing the issues through the use of social networking and online interaction
Challenge of meeting the renewable energy management targets
Hitting the 2030 target of renewable...