Analysts, such as Forrester, believe that traditional Managed Test Services (MTS) deals may be fewer in the future.
Recent Gartner Research findings suggest that MTS market will see a 15% growth. Organizations that are yet to mature in rolling out managed testing functions shall need to look at establishing an MTS organization while the organizations that have MTS organizations or equivalent need to look at Managed Test Operation (MTO) with aim to mature testing functions to Quality Assurance.
There is little doubt that organizations specializing in quality/test service offerings are looking at ways to align their models to client needs.
Both the providers as well as the clients are contemplating on the following questions:
Provider Perspective: What do our clients need? What are we offering?
Client Perspective: What do I need? What do I want my providers to offer?