Book Image

vtiger CRM Beginner's Guide

By : Ian D. Rossi
Book Image

vtiger CRM Beginner's Guide

By: Ian D. Rossi

Overview of this book

<p>vtiger CRM is free, full-featured, 100% Open Source CRM software ideal for small and medium businesses, with low-cost product support available to production users. It is used widely in dozens of countries with localization available in over 15 languages. If you want to manage your customer relationships successfully using one of the most dynamic CRM systems that is truly open source then this is the right book for you.</p> <p>vtiger CRM <em>Beginner's Guide</em> will show you how to unlock the power of the Open Source vtiger CRM system, to reorganize your sales processes and manage customer relationships better. It explains the basics of a CRM, going on to explain how to create a CRM using vtiger, adding extensions, plug-ins, and theming.</p> <p>This book will teach you how to organize and streamline sales processes and customer service processes and to automate routine business processes to save valuable time. With it you can empower your sales force and start increasing sales. You can get more visibility to sales performance through centralized activity management and reporting. You will understand how vtiger receives data from external systems through its API and how you can use that API to get data into vtiger. You will discover how vtiger provides many extensibility and customization features to enable your CRM solution to meet the needs of your business and how use them correctly.</p>
Table of Contents (19 chapters)
vtiger CRM
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

About the Reviewers

Born on August 30, 1977, Thorsten Harbig grew up at the Lake of Constance in Southern Germany. He studied computer science, spent seven months in Belgium working on his Diploma Thesis and finished his Master's degree about energy savings on mobile phones at the Aalborg University in Denmark.

In 2006, Thorsten started working for LogicLine, a software consulting company in Sindelfingen near Stuttgart (Germany). In his daily work, he is a Java software architect for an internationally-active corporation in the automotive industry. He is always looking for new interesting topics to work on and to share new achievements with colleagues and others who are interested.

Alan Lord has over 20 years' experience in the IT industry. He has worked for companies that were some of the pioneers of the early Internet through to global telecommunications vendors.

For the last 10 years or so Alan has been building and running Linux systems both for business and pleasure. Around four years ago he co-founded the Open Source consulting company, Libertus Solutions (libertus.co.uk), to offer expertise and advice on Free and Open Source Software to businesses and public-sector organizations alike.

As well as being a business-minded Free Software evangelist, Alan's specialist expertise includes Ubuntu Linux and several open source applications including vtiger, OpenERP, Joomla, and Alfresco.

Alan writes a blog at http://theopensourcerer.com and can also be found on twitter .