Book Image

And People? Why Are Managers’ Cars the Most Important Asset in Every Organization?

By : Ivica Vrančić
Book Image

And People? Why Are Managers’ Cars the Most Important Asset in Every Organization?

By: Ivica Vrančić

Overview of this book

For any business to become successful, it is necessary to understand that people are the greatest asset; they are the most important resource. And People sheds light on how to integrate this valuable resource into your business model. And People captures the difference between managers and leaders in very pragmatic and useful ways. It offers metaphors and examples of how leadership and management skills are both needed to build a successful business. You'll then read about the two primary focal points for leaders and managers: individual and organization. As you progress through the chapters, you will learn about different human resource tools that help you to source and develop people. These tools enable managers and leaders to ensure a stable flow of people and create the right culture. By the end of the book, you would have learned a number of useful insights to ensure business success.
Table of Contents (11 chapters)
Free Chapter
1
Acknowledgements
2
Foreword by Dave Ulrich
3
Introduction
9
Six: To Manage People by Mind and to Lead them by Emotion
10
References
11
Index

Examples, Tools, and Research

Leadership and Trust

Figure 2: Leadership and Trust

Source: Phil Harkins, Powerful Conversations: How High Impact Leaders Communicate, McGraw-Hill, 1999.

The foundation of any leadership (even of quality management) is trust; it is only when people you intend to lead trust you that you will exert successful influence over them, i.e. leadership. Phil Harkins suggests a simple but powerful formula of trust based on the 4C principle. It is important to understand that there exists within the four elements an “and” and not an “or” relationship (to use an Internet search analogy). If even one of the four elements is missing, trust will not occur regardless of the strength and quality of the remaining three—and consequently neither will quality leadership.