Asterisk General Call Pickup

*8

Allows the user to pick up a call that is ringing another phone as long as the user's pickup group matches the ringing extension's call group. For example, if extension 5000 is in call group 1 and extension 5001 is in pickup group 1, the user at extension 5001 can pick up a call that is ringing extension 5000 by dialing *8. If the user's pickup group does not match the call group of the ringing phone, dialing this feature code will have no effect.

ChanSpy

555

Allows the user to listen to an active call. After initiating the ChanSpy application, the user can dial the * key to cycle through all active channels.

Dial System FAX

666

Dials the extension that is defined as the default fax extension. The default fax extension is set on the General Settings page by changing the extension of the fax machine for the receiving faxes drop-down menu.

Directed Call Pickup

**(ext)

Allows the user to pick up a call directed to another extension. The (ext) token should be replaced with the extension being picked up. For example, if extension 5001 is ringing, another user could dial **5001 to pick up the call.

In-Call Asterisk Attended Transfer

*2

When on a call, a user can dial this feature code to initiate an attended transfer. The user will hear a dial tone and at this point, they can enter an extension or telephone number. The users will be connected with the number they dialed. When the user hangs up the phone, the person they are transferring will be connected with the person the user called. Attended transfers are used when the person transferring the call wishes to speak to the person receiving the call before the call is transferred. A common scenario for this would be a call center agent transferring a call to their manager. The agent needs to first brief the manager on the problem before the call is transferred.

In-Call Asterisk Blind Transfer

##

When on a call, a user can dial this feature code to initiate a blind transfer. The user will hear a dial tone and at this point, they can enter an extension or telephone number. The person the user was speaking with will be immediately transferred to the number the user entered.

In-Call Asterisk Disconnect Code

**

When on a call, a user can dial this feature code to immediately terminate the call.

In-Call Asterisk Toggle Call Recording

*1

When on a call, a user can dial this feature code to start the recording of the call using the Asterisk MixMonitor application. This feature code works if the user's Recording Options are set to On Demand on their configuration page in the FreePBX interface. Recorded calls are saved to the /var/spool/asterisk/monitor directory by default.

Simulate Incoming Call

7777

Simulates an inbound call to the PBX. The call will be matched against any inbound route rules in the same way as an incoming call through a trunk would be matched.

User Logon

*11

If FreePBX is configured in the DeviceAndUser mode, this feature code will allow a user to log in to a telephone with their extension and password. Once a user is logged in, any calls to the user's extension will ring the phone the user logged into.

User Logoff

*12

If FreePBX is configured in DeviceAndUser mode, this feature code will allow a user to log out of a phone they are currently logged into. If a user is not logged in to any device when a call comes into their extension, the call will immediately proceed to the user's failover destination (this is normally voicemail, but it can be other extensions or telephone numbers if follow-me is configured).

ZapBarge

888

Prompts the user for a channel number. The user will then be able to listen to an active call on the Zap or DAHDI channel, which they entered. ZapBarge has been renamed to DAHDIBarge in newer releases due to trademark violations.