Index
A
- Active Directory Service Interface (ADSI) / Cause
- administrator roles, Citrix Director
- Helpdesk Administrator / Administrator roles and their permissions in Citrix® Director
- Read-Only Administrator / Administrator roles and their permissions in Citrix® Director
- Full Administrator / Administrator roles and their permissions in Citrix® Director
- Host Administrator / Administrator roles and their permissions in Citrix® Director
- Machine Catalog Administrator / Administrator roles and their permissions in Citrix® Director
- Delivery Group Administrator / Administrator roles and their permissions in Citrix® Director
B
- BOOTMGR is missing scenario
- about / Scenario 1 – BOOTMGR is missing
- troubleshooting / Troubleshooting
- conclusion / Conclusion
C
- cannot complete your request scenario
- about / Scenario 1 – cannot complete your request
- solutions / Solutions
- cannot contact Store scenario
- about / Scenario 3 – Cannot contact Store
- troubleshooting / Troubleshooting
- solution / Solution
- cannot start desktop or app scenario
- about / Scenario 2 – Cannot start desktop or app
- troubleshooting / Troubleshooting
- solution / Solution
- Certified Trust List (CTL) / Scenario 2 – StoreFront™ upgrade issue from 2.6 to 3.0
- Citrix-compatible products
- reference link / Receiver™
- Citrix Blogs
- reference link / Performing a quick search on the Internet
- Citrix CloudBridge
- reference link / Optimizing Citrix XenApp®
- Citrix Diagnostics Toolkit
- reference link / Using appropriate diagnostic steps
- Citrix Director
- using / Using Citrix® Director
- deploying / Deploying and configuring Citrix® Director
- configuring / Deploying and configuring Citrix® Director
- reference link, for prerequisites / Deploying and configuring Citrix® Director
- administrator roles / Administrator roles and their permissions in Citrix® Director
- monitoring with / Monitoring with Citrix® Director
- Session Recording / Session Recording on Citrix® Director
- configuration logging / Configuration logging on Citrix® Director
- deployments, monitoring on / Monitoring deployments on Citrix® Director
- sessions, monitoring on / Monitoring sessions on Citrix® Director
- Hotfixes, monitoring on / Monitoring Hotfixes on Citrix® Director
- Citrix EdgeSight for application support use case
- about / Use case – Citrix EdgeSight® for application support
- fundamental scenarios / Fundamental scenarios for application support
- Citrix EdgeSight for capacity planning and device health use case
- Citrix EdgeSight for issue resolution use case
- about / Use case – Citrix EdgeSight® for issue resolution
- key scenario / Key scenarios for issue resolution
- Citrix installation issues
- about / Citrix installation issues
- XenApp installation fails / Scenario 1 – XenApp® installation fails
- StoreFront installation fails / Scenario 2 – StoreFront™ installation fails
- Citrix Print Driver/Policy failures
- about / Citrix Print Driver/Policy failures
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- Citrix Print Manager Service crashes
- about / Citrix Print Manager Service crashes
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- Citrix Product Documentation
- reference link / Performing a quick search on the Internet
- Citrix Products
- reference link / Performing a quick search on the Internet
- Citrix Scout
- about / Trying some quick fixes
- URL / Trying some quick fixes
- Citrix Support
- reference link / Performing a quick search on the Internet
- Citrix tools, used for quick fixes
- Citrix Scout / Trying some quick fixes
- XDPing Tool / Trying some quick fixes
- Print Detective / Trying some quick fixes
- HDX Monitor / Trying some quick fixes
- MedEvac 2.5 / Trying some quick fixes
- Citrix XenApp
- optimizing / Optimizing Citrix XenApp®
- Citrix XenApp 6.0 issue
- about / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- troubleshooting / Troubleshooting
- solution / Solution
- communication channels
- about / Communication channels
- component interaction
- about / Component interaction
- internal access component interaction / Internal access component interaction
- external access component interaction / External access component interaction
- components
- identifying / Identifying components and roles
- components, NetScaler Insight Center
- about / NetScaler Insight Center™ components
- NetScaler Web Insight / NetScaler Web Insight
- NetScaler HDX Insight / NetScaler HDX Insight™
- NetScaler WAN Insight / NetScaler WAN Insight
- configuration logging
- on Citrix Director / Configuration logging on Citrix® Director
- connection leasing
- about / The database component
- reference link / The database component
- control user machine power states
- about / Controlling user machine power states
- Start command / Controlling user machine power states
- Restart command / Controlling user machine power states
- Resume command / Controlling user machine power states
- Force Restart command / Controlling user machine power states
- Shut Down command / Controlling user machine power states
- Suspend command / Controlling user machine power states
- Force Shutdown command / Controlling user machine power states
- Credential Wallet Service (CWS) / Cause
- CTP Awardees
- reference link / Using some additional methods to resolve the issue
- CTX133760 (Hotfix XA600R01W2K8R2X64047) / Resolution
- CTX133801 (Hotfix XAE500R01W2K8066) / Resolution
- CTX133804 (Hotfix XAE500R01W2K8X64063) / Resolution
- CTX134055 (Hotfix XA650R01W2K8R2X64011) / Resolution
D
- database component
- about / The database component
- Data Source Name (DSN) / Solution
- Daylight saving time (DST) / Scenario 3 – the effect of Daylight saving time on Citrix Provisioning Services
- delivery controller
- about / The delivery controller
- services, for functioning / The delivery controller
- Delivery Group Administrator / Administrator roles and their permissions in Citrix® Director
- deployments
- monitoring, on Citrix Director / Monitoring deployments on Citrix® Director
- DNS issue
- about / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- troubleshooting / Troubleshooting
- solution / Solution
- Domain Controller issues
- scenarios / Domain Controller issues with Citrix XenApp®, Troubleshooting, Cause
E
- EdgeSight
- using / Using EdgeSight®
- key components / Citrix EdgeSight® components
- reference link, for system requisites / Citrix EdgeSight® components
- roles / Citrix EdgeSight® components
- key functional areas / Key functional areas of Citrix EdgeSight®
- use cases / Use cases for Citrix EdgeSight®
- EdgeSight Active Application Monitoring (AAM) Components / Citrix EdgeSight® components
- EdgeSight Agent Database Server / Citrix EdgeSight® components
- EdgeSight for Endpoints Agent / Citrix EdgeSight® components
- EdgeSight for Virtual Desktops Agent / Citrix EdgeSight® components
- EdgeSight for XenApp Agent / Citrix EdgeSight® components
- EdgeSight Server / Citrix EdgeSight® components
- effect of Daylight saving time scenario
- examples, of XenApp Issues
- about / Examples of XenApp® issues
- Citrix installation issues / Citrix installation issues
- XenApp component issues / The XenApp® component issues
- profile issues / Profile issues
- printing issues / Printing issues
- external access component interaction
F
- FlexCast Management Architecture (FMA)
- folder redirection
- about / Folder redirection
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- reference link / Conclusion
- Full Administrator / Administrator roles and their permissions in Citrix® Director
G
- Group Policy and Registry problems
- about / Group Policy and Registry problems
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
H
- HDX Monitor
- about / Trying some quick fixes
- URL / Trying some quick fixes
- Helpdesk Administrator / Administrator roles and their permissions in Citrix® Director
- high availability
- reference link / The database component
- Host Administrator / Administrator roles and their permissions in Citrix® Director
- Hotfixes
- monitoring, on Citrix Director / Monitoring Hotfixes on Citrix® Director
I
- ICA Listener
- reference link / Resolution
- ICA session connectivity problem
- about / The ICA session connectivity problem
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- IMA service failure
- about / The IMA service failure
- scenario / Scenario
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- Independent Management Architecture (IMA)
- about / Identifying components and roles
- infrastructure issues
- about / Infrastructure issues
- Domain Controller issues / Domain Controller issues with Citrix XenApp®, Troubleshooting, Cause
- SQL database mirroring issue / The SQL database mirroring issue with Citrix XenApp®
- internal access component interaction
K
- key functional areas, EdgeSight
- Monitor / Key functional areas of Citrix EdgeSight®
- Troubleshoot / Key functional areas of Citrix EdgeSight®
- Plan and Manage / Key functional areas of Citrix EdgeSight®
- Track Usage / Key functional areas of Citrix EdgeSight®
- Browse / Key functional areas of Citrix EdgeSight®
- Configure / Key functional areas of Citrix EdgeSight®
L
- LBDiag
- reference link / Using appropriate diagnostic steps
- license server
- about / The license server
M
- Machine Catalog Administrator / Administrator roles and their permissions in Citrix® Director
- Machine Creation Services (MCS)
- about / Hypervisor
- MedEvac
- URL / Trying some quick fixes
- MedEvac 2.5
- about / Trying some quick fixes
- Microsoft SQL Native Client
- download link / Solution
N
- NetScaler Gateway
- about / NetScaler Gateway™
- NetScaler HDX Insight
- about / NetScaler HDX Insight™
- NetScaler Insight Center
- used, for monitoring XenApp / NetScaler Insight Center™ for monitoring XenApp®
- components / NetScaler Insight Center™ components
- NetScaler issues
- about / NetScaler® issues
- user not able to change password scenario / Scenario 1 – user not able to change the password
- cannot start desktop or app scenario / Scenario 2 – Cannot start desktop or app
- Citrix XenApp 6.0 issue / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- NetScaler VPN access issue / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- DNS issue / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- unable to proceed from login page scenario / Scenario 4 – Unable to proceed from the login page while using NetScaler™ 10.1 and Citrix XenApp® 7.6
- NetScaler VPN access issue
- about / Scenario 3 – Citrix XenApp® 6.0, NetScaler® VPN access, and the DNS issue
- troubleshooting / Troubleshooting
- solution / Solution
- NetScaler WAN Insight
- about / NetScaler WAN Insight
- NetScaler Web Insight
- about / NetScaler Web Insight
O
- operating system error with PVS scenario
- about / Scenario 2 – operating system error with PVS
- resolution / Resolution
P
- Print Detective
- about / Trying some quick fixes
- URL / Trying some quick fixes
- Print Detective Tool
- reference link / Conclusion
- printing issues
- about / Printing issues
- Citrix Print Driver/Policy failures / Citrix Print Driver/Policy failures
- Citrix Print Manager Service crashes / Citrix Print Manager Service crashes
- problems
- breaking down / Breaking down problems
- profile issues
- about / Profile issues
- Windows user profile errors / Windows user profile errors
- folder redirection / Folder redirection
- Group Policy and Registry problems / Group Policy and Registry problems
- Provisioning Services
- advantages / Provisioning Services advantages
- Provisioning Services (PVS)
- about / Hypervisor
- Provisioning Services issues
- about / Provisioning Services issues
- BOOTMGR is missing scenario / Scenario 1 – BOOTMGR is missing
- operating system error with PVS scenario / Scenario 2 – operating system error with PVS
- effect of Daylight saving time scenario / Scenario 3 – the effect of Daylight saving time on Citrix Provisioning Services
R
- Read-Only Administrator / Administrator roles and their permissions in Citrix® Director
- Read Only Domain Controller (RODC) / Scenario 2 – slow login on Citrix XenApp sites with Read Only Domain Controller
- Receiver
- about / Receiver™
- regression testing
- about / Resolution testing
- resolution testing
- about / Resolution testing
- roles
- identifying / Identifying components and roles
- root cause analysis
- about / Root cause analysis
- Root Cause Analysis and Corrective Actions (RCCA) / Root cause analysis
S
- Secure Ticket Authority (STA)
- about / Component interaction
- services, for functioning delivery controller
- broker service / The delivery controller
- machine creation services / The delivery controller
- host service / The delivery controller
- AD identity service / The delivery controller
- Configuration Logging service / The delivery controller
- configuration service / The delivery controller
- StoreFront service / The delivery controller
- monitor service / The delivery controller
- delegated administration service / The delivery controller
- Session Recording
- on Citrix Director / Session Recording on Citrix® Director
- sessions
- monitoring, on Citrix Director / Monitoring sessions on Citrix® Director
- SMB3 Secure Dialect Negotiation
- reference link / Resolution
- SQL Database Mirroring, with Citrix XenApp
- references / References
- SQL database mirroring issue
- scenario / Scenario
- troubleshooting / Troubleshooting
- solution / Solution
- StoreFront
- about / StoreFront™
- reference link, for implementation guide / Solution
- StoreFront installation failure
- about / Scenario 2 – StoreFront™ installation fails
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- StoreFront issues
- about / StoreFrontTM issues
- cannot complete your request scenario / Scenario 1 – cannot complete your request
- StoreFront upgrade issue from 2.6 to 3.0 scenario / Scenario 2 – StoreFront™ upgrade issue from 2.6 to 3.0
- cannot contact Store scenario / Scenario 3 – Cannot contact Store
- StoreFront servers, Citrix design document
- reference link / StoreFront™
- StoreFront upgrade issue from 2.6 to 3.0 scenario
- about / Scenario 2 – StoreFront™ upgrade issue from 2.6 to 3.0
- cause / Cause
- solution / Solution
- supported databases, Citrix
- reference link / The database component
- supported platforms, Citrix
- reference link / Hypervisor
T
- Transport Layer Security (TLS)
- troubleshooting
- about / Troubleshooting 101
- preparing for / Preparation for troubleshooting
- troubleshooting guides, Citrix
- reference link / Gathering proper information
- troubleshooting processes
- about / Troubleshooting processes
- proper information, gathering / Gathering proper information
- issue, identifying / Identifying the issue
- quick fixes, trying / Trying some quick fixes
- appropriate diagnostics steps, using / Using appropriate diagnostic steps
- quick search, performing on Internet / Performing a quick search on the Internet
- additional methods, used for resolving issue / Using some additional methods to resolve the issue
- issue, escalating / Escalating the issue if required, Examples of XenApp® issues
U
- unable to proceed from login page scenario
- troubleshooting / Troubleshooting
- solutions / Solution
- user not able to change password scenario
- about / Scenario 1 – user not able to change the password
- troubleshooting / Troubleshooting
- resolution / Resolution
V
- Virtual Delivery Agent (VDA) / Breaking down problems
- virtual delivery agent (VDA)
- about / The Virtual Delivery Agent (VDA)
- Virtual Delivery Agents (VDA) / Monitoring sessions on Citrix® Director
W
- Windows user profile errors
- about / Windows user profile errors
- scenario / Scenario
- symptoms / Symptoms
- resolution / Resolution
X
- XDPing Tool
- about / Trying some quick fixes
- URL / Trying some quick fixes
- XenApp
- about / Troubleshooting 101
- used, for monitoring NetScaler Insight Center / NetScaler Insight Center™ for monitoring XenApp®
- XenApp/XenDesktop internal access scenario
- XenApp/XenDesktop remote access scenario
- XenApp component issues
- about / The XenApp® component issues
- IMA service failure / The IMA service failure
- ICA session connectivity problem / The ICA session connectivity problem
- XenApp installation failure
- about / Scenario 1 – XenApp® installation fails
- troubleshooting / Troubleshooting
- resolution / Resolution
- conclusion / Conclusion
- XenApp Issues
- examples / Examples of XenApp® issues
- XenApp Printing
- references / Conclusion
- XenApp site, components
- database component / The database component
- delivery controller / The delivery controller
- license server / The license server
- XenApp Studio / Studio
- virtual delivery agent (VDA) / The Virtual Delivery Agent (VDA)
- Hypervisor / Hypervisor
- StoreFront / StoreFront™
- Receiver / Receiver™
- NetScaler Gateway / NetScaler Gateway™
- XenApp Studio
- about / Studio
- XenServer 6.5.0 Management API Guide
- reference link / Hypervisor