The best way to learn about a feature is to use it. We don't have any business services in our environment, so we could use a similar approach as with the network map link indicator feature, where we created fake items and triggers to simulate network issues. We'll create items and triggers that will act as high-level service monitors.
We'll invent two companies, called Banana and Pineapple. Our company will be hosting various services for these two companies:
- A code repository system for Banana
- A warehouse analytics system for Pineapple
- A ticketing system for Banana and Pineapple
Our service tree could look like this:
If everything is green at the top level, we know that all of our customers are happy. If not, we see which customer is having an issue with a system, and we can see which system is affected. The ticketing system going down...