Book Image

The Ultimate Guide to Building a Google Cloud Foundation

By : Patrick Haggerty
Book Image

The Ultimate Guide to Building a Google Cloud Foundation

By: Patrick Haggerty

Overview of this book

From data ingestion and storage, through data processing and data analytics, to application hosting and even machine learning, whatever your IT infrastructural need, there's a good chance that Google Cloud has a service that can help. But instant, self-serve access to a virtually limitless pool of IT resources has its drawbacks. More and more organizations are running into cost overruns, security problems, and simple "why is this not working?" headaches. This book has been written by one of Google’s top trainers as a tutorial on how to create your infrastructural foundation in Google Cloud the right way. By following Google’s ten-step checklist and Google’s security blueprint, you will learn how to set up your initial identity provider and create an organization. Further on, you will configure your users and groups, enable administrative access, and set up billing. Next, you will create a resource hierarchy, configure and control access, and enable a cloud network. Later chapters will guide you through configuring monitoring and logging, adding additional security measures, and enabling a support plan with Google. By the end of this book, you will have an understanding of what it takes to leverage Terraform for properly building a Google Cloud foundational layer that engenders security, flexibility, and extensibility from the ground up.
Table of Contents (10 chapters)

Step 10 – Setting up initial Google Cloud support

At some point, you are going to be working on a problem in Google Cloud and you are going to exhaust all your avenues of troubleshooting. It might still be an issue on your end, or it could be an actual bug in Google Cloud. When something like that happens, it’s time to call in the experts.

Now, the experts could be a third-party support provider or a consultancy, and there are a lot you can choose from. If you’re looking for that sort of help, a great place to start your search is

To get support from Google, you’ll need to set up Cloud Customer Care.

Google offers four main Cloud Customer Care levels: basic, standard, enhanced, and premium. For a quick overview and for pricing information, please refer to

  • Basic Support is free and comes automatically with all accounts. It includes access to Google’s issue...