IT performance monitoring and reporting

One of the important elements of IT governance is the monitoring of IT performance. It provides management with a level of comfort from the knowledge that IT operations are moving in the desired direction. It is extremely important to develop performance metrics for monitoring performance. Let's have a look at these metrics.

Steps for the development of performance metrics

Developing performance metrics usually involves three steps:

Let us have a quick rundown of these steps.

1. Step 1: Identify the critical process: The first step is to identify the critical process that needs to be monitored.
2. Step 2: Identify the expected output: The second step is to define the expected output or target for each process that needs to be monitored.
3. Step 3: Compare the actual output with the target: On a periodic basis, compare the actual output with the target. If the target is not achieved, conduct a root cause analysis to determine areas of improvement.
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