Community support is great. It is often speedy, accurate, and friendly. However, even if it is always like that, there might be cases when you might need a more formal approach. Common cases where a formal agreement is pursued include the following:
- A company policy requires a support agreement for all systems put in production
- You want qualified help when implementing Zabbix
- The Zabbix installation will be managed by people who are not deeply involved and don't have much experience with it
- You need a feature developed or improved
Approaching a commercial support provider is often the best solution in such cases, and it is possible to obtain such support from the company behind the Zabbix software. Visit the Zabbix website at http://www.zabbix.com/support.php to obtain more information. If you are ready to discuss commercial support in more detail...