The post go-live period is many a times neglected, and this leads to a drop in adoption of the software, thus resulting in poor return on investments for a company. The post go-live phase of a project requires extensive interaction with business users and continuous initial hand holding. This chapter's focus was on ways to make the post go-live phase a success.
We studied the importance of user trainings, maintaining manuals, and FAQs. Videos are often a great way for users to learn, and they should be used extensively. We had a look at other aspects which contribute to good performance like continuous monitoring of application response time and ways to handle a performance degradation. For the business users, what matters most are factors like ease of use, ability of self-service, performance, mobility, and accuracy of data.
Other aspects which we should look at...