In this chapter, we have discussed customer analytics. We have learned about what customer analytics is and the importance and benefits of conducting customer analytics, as well as different use cases of customer analytics. We have discussed how the rising accessibility of customer data to businesses and the abundance of data available about customers is resulting in higher competition, and we emphasized the importance of having a good understanding of what customers like. Conducting customer analytics is an important step to gain insights on the behavior of customers, which helps in forming better marketing strategies, optimizing sales channels, and making other key business decisions. Using customer analytics, you can monitor and track KPIs on how customers react to different products and marketing strategies, effectively build segments of similar customers, and build...
Hands-On Data Science for Marketing
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Hands-On Data Science for Marketing
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Overview of this book
Regardless of company size, the adoption of data science and machine learning for marketing has been rising in the industry. With this book, you will learn to implement data science techniques to understand the drivers behind the successes and failures of marketing campaigns. This book is a comprehensive guide to help you understand and predict customer behaviors and create more effectively targeted and personalized marketing strategies.
This is a practical guide to performing simple-to-advanced tasks, to extract hidden insights from the data and use them to make smart business decisions. You will understand what drives sales and increases customer engagements for your products. You will learn to implement machine learning to forecast which customers are more likely to engage with the products and have high lifetime value. This book will also show you how to use machine learning techniques to understand different customer segments and recommend the right products for each customer. Apart from learning to gain insights into consumer behavior using exploratory analysis, you will also learn the concept of A/B testing and implement it using Python and R.
By the end of this book, you will be experienced enough with various data science and machine learning techniques to run and manage successful marketing campaigns for your business.
Table of Contents (20 chapters)
Preface
Free Chapter
Section 1: Introduction and Environment Setup
Data Science and Marketing
Section 2: Descriptive Versus Explanatory Analysis
Key Performance Indicators and Visualizations
Drivers behind Marketing Engagement
From Engagement to Conversion
Section 3: Product Visibility and Marketing
Product Analytics
Recommending the Right Products
Section 4: Personalized Marketing
Exploratory Analysis for Customer Behavior
Predicting the Likelihood of Marketing Engagement
Customer Lifetime Value
Data-Driven Customer Segmentation
Retaining Customers
Section 5: Better Decision Making
A/B Testing for Better Marketing Strategy
What's Next?
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