Building ethical AI solutions across industries
Chatbots play an important role in the retail, finance, healthcare, travel, hospitality, and consumer sectors, as well as in other verticals. Hence, Responsible AI practices should be able to identify biased chatbots produced by AI/ML models and take proper action to ensure they are fair in their predictions.
Biased chatbots
Chatbots fails to understand a certain accent or dialect, which results in a negative customer experience. The customer is forced to contact your customer service department directly. Chatbots are widely used in the retail industry in the following ways:
- Helping to retain customers by providing 24/7 assistance 365 days a year, providing quick turnaround times, and addressing their problems
- Informing customers about the availability of new products and notifying customers about personalized products that fit the buyer’s interests
- Helping customers to make orders and ensuring a smooth checkout...