The case study
Some of the chapters in this book make use of the case study in Appendix A.
Acme Corp, having recently deployed Salesforce Sales Cloud with an integration to Oracle ERP, is seeking to extend its capabilities by integrating Snowflake, which is already in use for AI-based analytics. The business leadership is exploring a solution that would include a “Snowflake” section on the Salesforce Account pages to summarize information and enable sales reps to select related contacts and automatically copy the Snowflake information to emails.
This case study, which starts with a business problem statement, demonstrates the use of ChatGPT to go from a business problem statement to epics to user stories. The user stories will be used throughout this book.