Problem statement
Acme Corp has recently deployed Salesforce Sales Cloud, and as part of that project, they created an integration with Oracle ERP. This integration keeps the Salesforce and Oracle ERP accounts in sync. Acme also has Snowflake in production. Snowflake is consuming data from multiple internal and external systems and has started to ramp up AI-based analytics. The Acme business leadership has asked the IT department to design a solution and estimate the time and cost of what it would take to have a Snowflake section on the Salesforce account pages that summarizes the information in Snowflake for the account, and also allows the sales rep to select a contact related to the account and automatically copy the Snowflake information to the email.
Assumptions
Let’s look at the assumptions for this case study.