The Extension target will route calls directly to a particular extension. The only option available for the Extension target is which extension to send a call to. If FreePBX is in Extensions mode, an extension must have been previously created for this target to be available. If FreePBX is in DeviceAndUser mode, a user must have been previously created for this target to be available.
The Voicemail target will route calls directly to an extension's voicemail box without ringing the extension first. The Voicemail target provides options of selection such as busy, unavail, or no-msg. These options control the outgoing message that will be played prior to playing the standard instructional message asking the caller to leave a message. If the selected message does not exist, a standard message stating that the person at the called extension is either on the phone or unavailable will be played. For the voicemail target to be available, the Voicemail & Directory option...