Intercom is a popular request among executives and administrative assistants. Intercom allows one-way audio communication between two parties. The Intercom feature will activate even when the receiver is on a call.
Before configuring the Intercom feature, ensure the phone and protocol load will support the feature.
Cisco 7931 supported with SCCP protocol
Cisco 7941, 7961, 7970, 7971, and newer support with both SIP and SCCP protocols
To configure an intercom line, perform the following:
First navigate to the Intercom Partitions configuration page (Call Routing | Intercom | Intercom Route Partition).
Click on Add New.
In the Name box, type in the desired partition name and description:
Click on Save.
Next, navigate to the Intercom Calling Search Space configuration page (Call Routing | Intercom | Intercom Calling Search Space).