Book Image

Handbook of Usability Testing - Second Edition

By : Jeffrey Rubin, Dana Chisnell
Book Image

Handbook of Usability Testing - Second Edition

By: Jeffrey Rubin, Dana Chisnell

Overview of this book

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer expects your product to be easy to use. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. The first part of the book introduces you to the overview of testing which covers the definition of the key terms and presents an expanded discussion of user-centered design and other usability techniques. As you progress, you’ll learn the various steps involved in performing a test. The later chapters explore the advanced testing methods and discuss how to extend one’s influence of the whole product development strategy. By the end of this book, you’ll have the exact knowledge to understand and improve the usability of your product.
Table of Contents (6 chapters)

Chapter 6

Set Up a Testing Environment

For many of those contemplating the implementation of a usability testing program, the discipline has become synonymous with a high-powered, well-appointed, well-equipped, expensive laboratory. For some organizations, the usability lab (and by that we mean the physical plant) has become more prominent and more important than the testing process itself. Some organizations, in their zeal to impress customers and competitors alike with their commitment to usability, have created awe-inspiring palaces of high-tech wizardry prior to laying the foundation for an ongoing testing program. Not realizing that instituting a program of user-centered design requires a significant shift in the culture of the organization, these organizations have put the proverbial cart before the horse, in their attempt to create instant programs, rather than building programs over time.

This approach to usability testing is rather superficial and short-sighted, and has a high...