Book Image

Handbook of Usability Testing - Second Edition

By : Jeffrey Rubin, Dana Chisnell
Book Image

Handbook of Usability Testing - Second Edition

By: Jeffrey Rubin, Dana Chisnell

Overview of this book

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer expects your product to be easy to use. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. The first part of the book introduces you to the overview of testing which covers the definition of the key terms and presents an expanded discussion of user-centered design and other usability techniques. As you progress, you’ll learn the various steps involved in performing a test. The later chapters explore the advanced testing methods and discuss how to extend one’s influence of the whole product development strategy. By the end of this book, you’ll have the exact knowledge to understand and improve the usability of your product.
Table of Contents (6 chapters)

Afterword

When the first edition of this book was published, we expected that automated usability evaluations would be built directly into software products. These evaluations would provide feedback about customer usage, preferences, and difficulties, gathered more quickly and on a much larger scale than ever before. This hasn't happened the way Jeff envisioned it, but analytics and automated usability testing of web sites and web applications come close.

The first edition also predicted a “continued demise of manual programming skill as a prerequisite for designing software interfaces.” While many prototyping tools have made the development of mocked-up interfaces quick and simple, and it is possible that comprehensive programming skills are now unnecessary, delivery methods and outputs have changed greatly, so new programming languages and tools have been invented. The idea that the writing of program code would be completely automated, with developers needing only...