Book Image

Handbook of Usability Testing - Second Edition

By : Jeffrey Rubin, Dana Chisnell
Book Image

Handbook of Usability Testing - Second Edition

By: Jeffrey Rubin, Dana Chisnell

Overview of this book

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer expects your product to be easy to use. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. The first part of the book introduces you to the overview of testing which covers the definition of the key terms and presents an expanded discussion of user-centered design and other usability techniques. As you progress, you’ll learn the various steps involved in performing a test. The later chapters explore the advanced testing methods and discuss how to extend one’s influence of the whole product development strategy. By the end of this book, you’ll have the exact knowledge to understand and improve the usability of your product.
Table of Contents (6 chapters)

Index

A

accessibility, qualities of usability

accuracy statistics, performance data

activity component, Bailey's Human Performance Model

actors, end users as

ambiguity, moderator comfort wit

analyzing data. See data analysis

assessment (summative) tests

for first-time users

iterative testing in development lifecycle

methodology for

objectives of

when to use

assistance

how to assist participants

when to assist participants

associations, sources for participant selection

attention span, of test moderators

attitudes

discovering with pre-test questionnaires

mental preparation for test sessions

audio recordings, debriefing sessions

B

background questionnaire

administration of

ease of use

focus of

overview of

participants filling out preliminary documents

pilot testing

purposes of

Bailey's Human Performance Model

“bare attention”, test moderators practicing

behavior

performance data

rationales for

behavioral measurements, of product usability

benchmarks

as means of developing...