Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Overview of this book

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.
Table of Contents (18 chapters)
Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface

Record types


Record types are a feature of Salesforce CRM that allow you to provide different sets of object picklists, different page layouts, and custom business processes to specific users, based on their profile or assigned permission set. Record types can be used in various ways, for example:

  • Create record types for opportunities to differentiate your internal sales deals from your field sales deals and show different fields and picklist values

  • Create record types for leads to display different page layouts for your tele-sales leads versus your internal sales prospecting functions

Creating a record type

The record type,  Master , is always set for every object and contains all the picklist and process options. It is not, however, listed under the record types list and it can be assigned as a record type for a profile, provided it is the only assigned as a record type for that profile.

Since each record type is assigned to one page-layout type per profile, the numbers of page assignments...