Besides deciding what you want to monitor, you also must think about who should receive notifications about any issues or events. When using a monitoring product, email is often the first choice for sending notifications. However, monitoring products exist that enable you to send notifications via products such as Slack, ServiceNow, SMS, and so on. This can be helpful if you want to send these notifications directly to stakeholders or resolution groups.
Typically, IT personnel will receive these notifications first, after which they can take the appropriate actions. To divide the workload and based on the complexity of the issue, different notifications can be sent to different layers of the IT department. You can consider the following division as a starting point:
- First and second level support: Receive issues that are repetitive and...
