Now that we have seen the different types of monitoring and described a few of their characteristics, let's discuss how organizations benefit from monitoring. For an organization, setting up monitoring for a business process can serve both technical purposes and business purposes. For technical purposes, you can think of topics such as the availability of all the components, which thereby affects the overall availability of the business process. From a business perspective, getting metrics can help to make business decisions. Here are some examples of such metrics:
- Number of sales during a certain period of the year, in specific regions or of particular product groups: Useful for marketing campaigns or discounts
- Overall processing time of a business process: Useful to improve certain parts of the business process or to check whether KPIs are being...