Book Image

Architecting AI Solutions on Salesforce

By : Lars Malmqvist
Book Image

Architecting AI Solutions on Salesforce

By: Lars Malmqvist

Overview of this book

Written for Salesforce architects who want quickly implementable AI solutions for their business challenges, Architecting AI Solutions on Salesforce is a shortcut to understanding Salesforce Einstein’s full capabilities – and using them. To illustrate the full technical benefits of Salesforce’s own AI solutions and components, this book will take you through a case study of a fictional company beginning to adopt AI in its Salesforce ecosystem. As you progress, you'll learn how to configure and extend the out-of-the-box features on various Salesforce clouds, their pros, cons, and limitations. You'll also discover how to extend these features using on- and off-platform choices and how to make the best architectural choices when designing custom solutions. Later, you'll advance to integrating third-party AI services such as the Google Translation API, Microsoft Cognitive Services, and Amazon SageMaker on top of your existing solutions. This isn’t a beginners’ Salesforce book, but a comprehensive overview with practical examples that will also take you through key architectural decisions and trade-offs that may impact the design choices you make. By the end of this book, you'll be able to use Salesforce to design powerful tailor-made solutions for your customers with confidence.
Table of Contents (17 chapters)
Section 1: Salesforce and AI
Section 2: Out-of-the-Box AI Features for Salesforce
Section 3: Extending and Building AI Features
Section 4: Making the Right Decision

Introducing Einstein Platform Services

In this chapter, we will become familiar with Einstein Platform Services, the deep learning-driven APIs that Salesforce provides to deliver advanced AI-driven experiences on the Salesforce platform. With these services, you can not only leverage existing deep learning models, but you can also train or at least fine-tune custom models on your data to get cutting-edge performance for your particular use case.

Einstein Platform Services is, at its foundation, a set of RESTful APIs that are consumed on a usage-based pricing model that can be accessed to tap into deep learning capabilities delivered by Salesforce. It has two pillars: Einstein Vision, which focuses on computer vision use cases, and Einstein Language, which focuses on use cases for text processing. There is an additional app available called Einstein Vision and Language Model Builder that provides some UI niceness on top of the APIs, but this is an unsupported feature, so it can&apos...