Book Image

Architecting AI Solutions on Salesforce

By : Lars Malmqvist
Book Image

Architecting AI Solutions on Salesforce

By: Lars Malmqvist

Overview of this book

Written for Salesforce architects who want quickly implementable AI solutions for their business challenges, Architecting AI Solutions on Salesforce is a shortcut to understanding Salesforce Einstein’s full capabilities – and using them. To illustrate the full technical benefits of Salesforce’s own AI solutions and components, this book will take you through a case study of a fictional company beginning to adopt AI in its Salesforce ecosystem. As you progress, you'll learn how to configure and extend the out-of-the-box features on various Salesforce clouds, their pros, cons, and limitations. You'll also discover how to extend these features using on- and off-platform choices and how to make the best architectural choices when designing custom solutions. Later, you'll advance to integrating third-party AI services such as the Google Translation API, Microsoft Cognitive Services, and Amazon SageMaker on top of your existing solutions. This isn’t a beginners’ Salesforce book, but a comprehensive overview with practical examples that will also take you through key architectural decisions and trade-offs that may impact the design choices you make. By the end of this book, you'll be able to use Salesforce to design powerful tailor-made solutions for your customers with confidence.
Table of Contents (17 chapters)
1
Section 1: Salesforce and AI
3
Section 2: Out-of-the-Box AI Features for Salesforce
8
Section 3: Extending and Building AI Features
12
Section 4: Making the Right Decision

Technical requirements

To follow along with the examples in this chapter, please register an analytics-enabled developer org. This can be requested by using the form here: https://developer.salesforce.com/promotions/orgs/analytics-de.

You will also need to download the chapter's files from GitHub at https://github.com/PacktPublishing/Architecting-AI-Solutions-on-Salesforce/tree/main/Chapter08.

Furthermore, you will need to sign up for free accounts with AWS, Google Cloud, and Microsoft Azure, using the following links:

We will not be providing instructions on the basic sign-up process. The following examples will assume that you are working from a newly created account on the respective platforms.

The Code in Action (CiA) video for the chapter can be found at https://bit.ly/2Yk00mU.