Book Image

Microsoft Dynamics CRM 2015 Application Design

By : Mahender Pal
Book Image

Microsoft Dynamics CRM 2015 Application Design

By: Mahender Pal

Overview of this book

<p>Businesses can have their developers build complete apps or plug-ins and interfaces to suit their business needs. With the application of MS CRM, administrators can alter the content, layout, and business logic for each business use case. Businesses can choose to run Dynamics CRM on their own internal server or to link to web-hosted installations. This book is an enhanced guide that covers all the new features released with Microsoft Dynamics CRM 2015. Coming straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements, this book is a complete guide for all your Dynamics CRM questions.</p> <p>Starting off, this book will introduce you to the deployment options such as online and on-premise, and the software and hardware requirements as CRM customization. It will also teach you how to develop a sample application.</p> <p>Going deeper, this book teaches you about the new enhancements in Microsoft Dynamics CRM 2015 such as business process, new client-side scripting, mobile application, and actions enhancements. You will quickly get up and running with plugin development and project tracking concepts with the help of sample applications.</p> <p>The book concludes with how Microsoft Dynamics CRM extends its mobile capabilities and bring more feature-rich experience to the app users.</p>
Table of Contents (17 chapters)
Microsoft Dynamics CRM 2015 Application Design
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Chapter 4. Working with Processes

Microsoft Dynamics CRM 2015 provides different automation options to automate business-specific processes. In this chapter we are going to learn about processes and their use. We will be discussing different processes and new enhancements to them. We are going to create a new sample application for library management. We will demonstrate how we can leverage CRM 2015 processes to automate library management activities. Following are the topics that we are going to discuss in this chapter:

  • Understanding processes

  • Building library management solutions

  • Understanding business process flow

  • Understanding workflows

  • Creating asynchronous workflows

  • Creating synchronous workflows

  • Understanding dialogs

  • Understanding actions

  • Business process flows versus workflows, dialogs, and actions

  • Testing library management solutions