Microsoft Dynamics CRM 2015 provides different automation options to automate business-specific processes. In this chapter we are going to learn about processes and their use. We will be discussing different processes and new enhancements to them. We are going to create a new sample application for library management. We will demonstrate how we can leverage CRM 2015 processes to automate library management activities. Following are the topics that we are going to discuss in this chapter:
Understanding processes
Building library management solutions
Understanding business process flow
Understanding workflows
Creating asynchronous workflows
Creating synchronous workflows
Understanding dialogs
Understanding actions
Business process flows versus workflows, dialogs, and actions
Testing library management solutions