A global business operating in today?s world has many more balls in the air than a juggling act. Success comes down to getting a small number of critical things right. Each chapter of this book looks at one of these critical factors to help you constructively challenge yourself, your team, and your organization to perform at a higher level. The book starts by exploring the various components of a business model and how they affect the performance of your business. You?ll discover various techniques to achieve operational excellence by building your organizational capability and study the nine sources that help you to create and deliver business value to your customers. Toward the end of the book, you?ll explore the next generation of the balanced scorecard that will help you achieve your goals in today?s competitive world. By the end of the book, you will have learned several key techniques to drive your business strategy.