Setting up other item types as needed
Depending on the features you have enabled for your client’s account, they may need your help getting a few other item types set up. The following sections cover the most common of them, but just know that these tend to be simpler to explain and get the client up and running with.
Description
Create a Description item when you want to include a text message on transaction lines but have no price or other details associated with it. For instance, we have had clients who wanted the users to be able to tack on a line to their orders saying something like You received free shipping for the item above! in some cases.
Discount
When we define a discount-type item, we do not tell NetSuite how the discount will work (for example, 10% off) and which items it can be used with – we do all that on a separate screen. Discount items are a part of promotion tracking in NetSuite. Some companies will only need the simple promotions...