Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Preface

Atlassian Jira is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization from the frontend user interface to provide a platform for third-party apps to extend its capabilities. However, understanding its flexibility and picking the right apps can often be a daunting task for many administrators. Learning how to take advantage of Jira's power while keeping the overall design simple and clean is important to the success of the implementation and future growth.

With this book, you can make full use of useful recipes with real-life Jira administration challenges, solutions, and examples. Each recipe contains easy-to-follow, step-by-step instructions and illustrations from the actual Jira application.