"Nobody panics when things go according to plan, even if the plan is horrifying."
– The Joker, The Dark Knight
The success of a product strategy depends on various factors. When operating under ambiguity, data and metrics can help to us steer the product in the right direction, but knowing what metrics to capture and when to use them, is also important. Looking at micro-level, short-term indicators alone cannot tell us how to steer our product in the ambiguous business ecosystem. Product management must be able to take an in-depth, detailed view of feature-level performance metrics. At the same time, they must be able to step back and take a bird's eye view of the larger landscape and see how product strategy must be shaped based on macro-level indicators.