Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Using global transitions

While a common transition is a great way to share transitions in a workflow and reduce the amount of management work that would otherwise be required, it has the limitation of having to manually create the transitions between the various statuses.

As your workflow starts becoming more complicated, explicitly creating the transitions becomes a tedious job; this is where global transitions come in.

A global transition is similar to a common transition in the sense that they both share the property of having a single destination status. The difference between the two is that the global transition is a single transition that is available to all the statuses in a workflow.

In this recipe, we will look at how to use global transitions so that issues can be transitioned to the Frozen status from any status throughout the workflow.

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