Book Image

Getting Started with Spiceworks

Book Image

Getting Started with Spiceworks

Overview of this book

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can't be wrong, so learn how to join the Spiceworks IT revolution. "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks. "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly. "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.

Related Content you might be interested in

Current Title:

Small book image
Getting Started with Spiceworks
Aug, 2013 | 124 pages
No titles found
Table of Contents (11 chapters)
Getting Started with Spiceworks
Getting Started with Spiceworks
Credits
Credits
About the Authors
About the Authors
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
Setting Up Spiceworks
Setting Up Spiceworks
Installing Spiceworks
Logging in and setting up Spiceworks Admins
Getting into the Spiceworks Community
Summary
2
Configuring Network Inventory in Spiceworks
Configuring Network Inventory in Spiceworks
An overview of the Spiceworks network inventory
Setting up a scan in Spiceworks
Navigating the Spiceworks inventory
Customizing groups and scan schedules
Resolving unknown devices
Summary
3
Configuring the Spiceworks Help Desk and User Portal
Configuring the Spiceworks Help Desk and User Portal
An overview of the Help Desk interface and User Portal
Setting up Spiceworks users, permissions, and e-mail
Standard and Custom Attributes
Creating a ticket in Spiceworks
Extending the User Portal and Help Desk using plugins
Summary
4
Configuring Other Spiceworks Features
Configuring Other Spiceworks Features
Reporting in Spiceworks
Network monitoring and alerts in Spiceworks
Purchasing features in Spiceworks
Mobile Device Management in Spiceworks
Other Spiceworks features
Summary
5
Taking Spiceworks to the Next Level
Taking Spiceworks to the Next Level
Connecting with other IT pros and vendors
Spiceworks extensions in the community
Real-world Spiceworks events
Summary
Index
Index

Setting up Spiceworks users, permissions, and e-mail

We went over the different user levels in Chapter 1, Setting Up Spiceworks, but in case you didn't read that section, here is a brief overview:

  • Admin: These users have full administrative privileges within Spiceworks.

  • Help Desk Admin: These users have full administrative access to the Help Desk section of Spiceworks.

  • Help Desk Tech: These users only have access to the Help Desk tickets that they are either assigned or copied on.

  • Reporting: These users only have access to the reporting portion of Spiceworks.

Note

Now if you are a solo IT Professional in an office, you won't have to worry about adding additional users. You can just skip ahead to setting up the e-mail account and templates. You can't assume we aren't looking out for solo IT Professionals out there.

As we had discussed in Chapter 1, Setting Up Spiceworks, if you are wondering whether you would have to configure accounts for every end user (non-IT folks) who is going to use the...

Previous Section
End of Section 3
Next Section