A crucial task when managing any monitoring system is to work through the many alerts that are generated and ensure that the 'noisy' ones are filtered out and the over-zealous ones have their thresholds modified. This process is known as alert tuning and when implemented properly, it will deliver alerts that are actionable and worth knowing about.
In this chapter, we explain what alert tuning is in the context of OpsMgr and the importance of having a process-driven alert management strategy. We will discuss the different built-in alert resolution states and we'll demonstrate how to configure new custom resolution states to suit your business requirements.
Later in the chapter, we'll show you some tips and tricks using scripts, custom tasks, and built-in tools to ensure tuning alerts in your OpsMgr environments is a relatively easy and straight-forward process. We then close out the chapter with some pointers on how to manage your overrides through the authoring...