In Chapter 1, The Evolution of Software Delivery, you were introduced to ACME systems and given an insight into how it realized that there were problems with its software delivery process (severely impacting its ability to meet the expectations of its customers and deliver value to them), how it identified and addressed these problems, evolved, and after some hard work, determination, and time, adopted CD and DevOps ways of working to overcome them.
The story based upon a fictional business is pretty simplistic and linear to make it easier for you the reader to follow. Real life is never that simple, but there are a number of key points that were raised during the storytelling that do apply to real-life businesses. The most important of these for any business considering—or actively pursuing—the adoption of CD and/or DevOps...