To truly get to the bottom of a given problem, you need to gather as much information and data about it as possible, so that you can collectively analyze and agree the best way to overcome or address it—you need to know how big the elephant truly is before you can expose it and remove it. The natural reaction of most senior management types—especially those in the higher MBA educated echelons—will be to then enlist a costly business change consultancy agency to run a closed-session top-level investigation with a handpicked select few from middle management to take part to produce a management report.
Although this well-trodden approach may provide some information and data, I would argue that it will not give you or the business what you need. In addition, during these types of investigations the environment is normally...