Book Image

Mastering Microsoft Endpoint Manager

By : Christiaan Brinkhoff, Per Larsen
5 (1)
Book Image

Mastering Microsoft Endpoint Manager

5 (1)
By: Christiaan Brinkhoff, Per Larsen

Overview of this book

Microsoft Modern Workplace solutions can simplify the management layer of your environment remarkably if you take the time to understand and implement them. With this book, you’ll learn everything you need to know to make the shift to Modern Workplace, running Windows 10, Windows 11, or Windows 365. Mastering Microsoft Endpoint Manager explains various concepts in detail to give you the clarity to plan how to use Microsoft Endpoint Manager (MEM) and eliminate potential migration challenges beforehand. You'll get to grips with using new services such as Windows 365 Cloud PC, Windows Autopilot, profile management, monitoring and analytics, and Universal Print. The book will take you through the latest features and new Microsoft cloud services to help you to get to grips with the fundamentals of MEM and understand which services you can manage. Whether you are talking about physical or cloud endpoints—it’s all covered. By the end of the book, you'll be able to set up MEM and use it to run Windows 10, Windows 11, and Windows 365 efficiently.
Table of Contents (24 chapters)
1
Section 1: Understanding the Basics
4
Section 2: Windows 365
7
Section 3: Mastering Microsoft Endpoint Manager
19
Section 4: Tips and Tricks from the Field

Troubleshoot blade in MEM

Inside the Troubleshoot blade, the information technology (IT) admin can select the user from where the troubleshooting starts inside the MEM admin center.

Go to Troubleshooting + support and you are ready to start. If you instead want to troubleshoot a userless device, you can start the Device blade and locate the device directly to see which profiles and apps are assigned to the device. In this case, however, we want to find and help an end user by performing the following steps:

  1. Select the user who you want to help by clicking the Select user button, as illustrated in the following screenshot:

    Figure 16.5 – Troubleshooting: Select user button

  2. The first section is ASSIGNMENTS, where you can see the applications that are available or needed by the user, as illustrated in the following screenshot:

    Figure 16.6 – Troubleshooting assignments

  3. By way of an example, you have an option to change the scope to Configuration profiles,...