Book Image

Mastering Microsoft Endpoint Manager

By : Christiaan Brinkhoff, Per Larsen
5 (1)
Book Image

Mastering Microsoft Endpoint Manager

5 (1)
By: Christiaan Brinkhoff, Per Larsen

Overview of this book

Microsoft Modern Workplace solutions can simplify the management layer of your environment remarkably if you take the time to understand and implement them. With this book, you’ll learn everything you need to know to make the shift to Modern Workplace, running Windows 10, Windows 11, or Windows 365. Mastering Microsoft Endpoint Manager explains various concepts in detail to give you the clarity to plan how to use Microsoft Endpoint Manager (MEM) and eliminate potential migration challenges beforehand. You'll get to grips with using new services such as Windows 365 Cloud PC, Windows Autopilot, profile management, monitoring and analytics, and Universal Print. The book will take you through the latest features and new Microsoft cloud services to help you to get to grips with the fundamentals of MEM and understand which services you can manage. Whether you are talking about physical or cloud endpoints—it’s all covered. By the end of the book, you'll be able to set up MEM and use it to run Windows 10, Windows 11, and Windows 365 efficiently.
Table of Contents (24 chapters)
1
Section 1: Understanding the Basics
4
Section 2: Windows 365
7
Section 3: Mastering Microsoft Endpoint Manager
19
Section 4: Tips and Tricks from the Field

Troubleshooting application delivery

There are different app types in Microsoft Intune that require different approaches for troubleshooting, listed as follows:

  • Win32 apps
  • Line-of-business (LOB) apps
  • Microsoft Store apps

Win32

In the MEM admin center on a specific device, the Managed Apps blade provides the IT admin with information on the installation status of an app, and also includes installation failures.

The Troubleshooting pane within Intune provides failure details, including details about managed apps on a user's device. Details about the end-to-end (E2E) life cycle of an app are provided under each device in the Managed Apps pane. You can view installation issues, such as when an app was created, modified, targeted, and delivered to a device, as illustrated in the following screenshot:

Figure 16.28 – Managed Apps installation status

By clicking on the failed app, Microsoft Intune will provide an error code...